Delivery usually takes 2-5 business days within Japan and 7-14 business days overseas. Delivery may take longer or later due to customs clearance.

(Domestic delivery takes 2–5 business days, while international shipping usually takes 7–14 business days. Customs may cause delays.)

(We ship from Japan to countries around the world. Shipping costs vary depending on the destination and are automatically calculated at the time of purchase.)

Yes, we ship worldwide from Japan. Shipping fees vary depending on the destination and will be calculated at checkout.

• Domestic shipping : 770 yen (1,100 yen for Hokkaido and Okinawa) / Free shipping for orders over 15,000 yen

• Overseas shipping (EMS) : ・America: 5,500 yen flat rate (free shipping for orders over 60,000 yen) ・Europe: 4,400 yen flat rate (free shipping for orders over 60,000 yen) ・Hong Kong and Singapore: 3,300 yen flat rate (free shipping for orders over 30,000 yen) ・Korea and Taiwan: 2,200 yen flat rate (free shipping for orders over 30,000 yen)

(For domestic shipping: ¥770 (¥1,100 for Hokkaido / Okinawa). Free shipping for orders above ¥15,000. For international shipping via EMS:

• USA: ¥5,500 (free over ¥60,000)

• Europe: ¥4,400 (free over ¥60,000)

• Hong Kong / Singapore: ¥3,300 (free over ¥30,000)

• South Korea / Taiwan: ¥2,200 (free over ¥30,000))

Returns and cancellations are possible for customer convenience. Shipping and handling fees are the customer's responsibility, and returns are accepted only if the item is unused and includes all accessories within 3 days of arrival.

(Returns or cancellations for customer's convenience are accepted within 3 days after delivery, only if items are unused and all accessories are included. Shipping and handling fees are borne by the customer.)

If the product you receive is different from what you ordered, or if it is damaged or defective upon delivery, we will exchange it for a good product if it is in stock, or refund you if it is out of stock. In the case of a refund, we will cover the bank transfer fee.

(If you receive an incorrect or defective item, we will exchange it for a new one if stock is available. If replacement is not possible, we will issue a refund, and we will cover the bank transfer fee.)

Yes, KENTO HASHIGUCHI accepts repairs for bags and other items that we have produced ourselves. Please fill out the customer information below (name, contact information, purchase date and place, etc.), the name of the item, and details of the repair you would like done, and then make your request.

Cancellations are possible after receiving a quote, so please feel free to contact us first. For details and requests, please visit our dedicated alterations page .

(Yes, we accept repair requests for bags made by KENTO HASHIGUCHI. Please provide your information (name, contact, purchase date/place) and details of the product and repair request.

You can cancel after receiving the estimate, so feel free to contact us first. For details, please visit our Repair Service Page .)